Disclaimer: As an Authorized Distributor, we strictly adhere to the manufacturer’s return protocols to ensure the quality and safety of all items.
- Eligibility: You may request a refund within 30 days of delivery. Products must be in brand-new, unused condition, and in original packaging.
- Return Process:
- Contact us at support@get-puricell.com with your Order ID and photos of the item.
- We will provide the nearest return hub address (e.g., USA, Germany, France, UK, or Lithuania).
- You must provide a valid tracking number for the return shipment.
- Costs: Shipping costs for returns are non-refundable and must be covered by the customer.
- Damaged/Defective Items: In the event of a defective product, please contact us immediately. We will arrange a replacement after reviewing photographic evidence.
- Final Sale Items: Products purchased with promotional discounts or gift vouchers are subject to limited return/exchange options as per the manufacturer’s seasonal policy.